Policies and T&Cs
Terms and Conditions for Supply of The RELO Connect Limited Services
These Conditions apply to and govern the supply of services by The RELO Connect Limited a company incorporated in England and Wales under number 10231863, whose registered office is at Unit 22, 22 Cariocca Business Park, 2 Sawley Road, Manchester, M40 8BB.
1.1 In these Conditions the following words have the following meanings:
means these terms and conditions; the Contract an agreement for the purchase of the Services by
the Customer from THE RELO CONNECT LIMITED;
means the person, company or organisation ordering the Services from THE RELO CONNECT LIMITED
under the Contract;
information and data extracted and generated by THE RELO CONNECT LIMITED from the research as
part of the Services;
an Estimated Completion Date
an estimated date for delivery of the Results as set out in a Project Plan as part of the Contract;
the fees specified in the Proposal for the Services;
Intellectual Property Rights
means patents, copyright, registered and unregistered design rights, utility models, trade marks (whether or not registered), database rights, rights in know-how and confidential information and all other intellectual and industrial property rights and similar or analogous rights existing under the laws of any country and all pending applications for and rights to apply for or register such rights;
THE RELO CONNECT
means THE RELO Connect Limited;
THE RELO CONNECT LIMITED Affiliate
Means any other subsidiary for the time being of THE RELO Connect Limited;
a Project Plan
a detailed experimental plan agreed in writing between THE RELO CONNECT LIMITED and the Customer specifying the Services to be performed by THE RELO CONNECT LIMITED and referencing the relevant Proposal;
the QC Criteria
quality and quantity criteria of the details required for THE RELO CONNECT LIMITED to carry out the Services as set out in a Project Plan;
an invoice issued by THE RELO CONNECT LIMITED specifying the cost of the Services and incorporating these terms by reference;
the research, transportation and coordinating services to be supplied by THE RELO CONNECT LIMITED under the Contract as specified in Project Plan.
1.2 Any reference in these conditions to a statute or regulation is to be construed as a reference to that statute or regulation as amended or re-enacted from time to time.
1.3 The Interpretation Act 1978 applies to these Conditions as if these Conditions were an enactment.
1.4 The definitions set out in the Data Protection Act 2018 apply to words and expressions with an initial capital letter appearing in condition 9 of these Conditions.
1.5 The headings in these Conditions are for ease of reference only; they do not affect the interpretation or construction of these Conditions.
1.6 Any typographical, clerical or other error or omission in any sales literature, price list, Proposal, acceptance of offer, invoice or other document or information issued by THE RELO CONNECT LIMITED shall be subject to correction without any liability on the part of THE RELO CONNECT LIMITED.
2. Contract Formation
2.1 These Conditions will govern the provision of the Services to the exclusion of all other terms and conditions (including any terms or conditions which the Customer purports to apply under any purchase order, confirmation order, specification or other document) except where any special terms and conditions are included in a Proposal, a Project Plan or agreed in writing by THE RELO CONNECT LIMITED.
2.2 Following a request from a prospective Customer to provide the Services, THE RELO CONNECT LIMITED will usually book a free consultation with that Customer and agree a Project Plan for those Services with the Customer. That Project plan proposal is open to acceptance by the prospective Customer for 7 days after its date.
2.3 If the Customer accepts the Proposal within that 7-day period, the Contract between the Customer and THE RELO CONNECT LIMITED will be formed for the supply of the Services and that Contract will be subject to these Conditions.
2.4 If the Customer asks THE RELO CONNECT LIMITED to proceed to supply any of the Services listed in any Project Plan; gives THE RELO CONNECT LIMITED instructions for any Services; or issues any payment for any services, the Customer will be deemed to have accepted THE RELO CONNECT LIMITED’s proposal.
2.5 If a prospective Customer does not accept THE RELO CONNECT LIMITED’s Proposal within that 7-day period, but later purports to accept it, the purported acceptance will be an offer to treat. If a prospective Customer places an order with THE RELO CONNECT LIMITED without THE RELO CONNECT LIMITED first having issued a Project Plan proposal, that order will be an offer to treat. In either of those circumstances a contract will only come into existence if and when THE RELO CONNECT LIMITED accepts the Customer’s offer. THE RELO CONNECT LIMITED may decline the Customer’s offer as THE RELO CONNECT LIMITED sees fit.
2.6 THE RELO CONNECT LIMITED may commence service prior to contract if Customer deadline requires immediate attention. The Terms & Conditions will apply to any service provided prior to contract.
2.7 THE RELO CONNECT LIMITED may revise these Conditions at any time by publishing new or revised Conditions on its website. If a Proposal is accepted by the Customer after the new or revised Conditions have been published on THE RELO CONNECT LIMITED’s website, those new or revised Conditions will apply to the supply of those services.
2.8 If there is any conflict or inconsistency between these Conditions and any Proposal, Invoice or Project Plan, the Conditions will prevail. If there is any inconsistency between these Conditions and any content on THE RELO CONNECT LIMITED’s website, these Conditions will prevail.
3. Delivery Acceptance and use of the Information
3.1 The Customer will provide THE RELO CONNECT LIMITED with the required details and documentation and will deliver the details and documents to THE RELO CONNECT LIMITED via portal, email or in person to assigned Consultant at its own risk and cost.
3.2 The Customer will provide with the details and documents all associated information and documentary evidence in relation to the Services as THE RELO CONNECT LIMITED may reasonably require in order to perform such Services.
3.3 The Customer will ensure that all documentation required for the Services complies with all relevant national and international regulations at the time the details and documentation are delivered to THE RELO CONNECT LIMITED. This includes passports, visas and the like. THE RELO CONNECT LIMITED is not liable for any delays or disruption caused by invalid documentation.
3.4 After delivery of the required details and documents, THE RELO CONNECT LIMITED will carry out quality control checks on the documents in order to ensure that the quality and details for the Services meet the QC Criteria. If THE RELO CONNECT LIMITED in its sole discretion determines that the quality or details for a Service does not meet the QC Criteria, THE RELO CONNECT LIMITED will notify the Customer of this by email within 14 days after receipt of the information by THE RELO
3.5 If the Customer does not supply THE RELO CONNECT LIMITED with details or documentation that meets the QC Criteria within 30 days after the date of THE RELO CONNECT LIMITED’s notification under clause 3.4, THE RELO CONNECT LIMITED will be under no obligation to carry out the Services in respect of the missing details and/or documentation.
3.6 THE RELO CONNECT LIMITED may use the details and documentation for the purposes of performing the Services, but all right, title and interest in the Service will at all times remain the sole property of the Customer. THE RELO CONNECT LIMITED will not use the details and documentation for any purpose except to provide the Services to the Customer and will handle and store the information in accordance with any instructions specified by the Customer and agreed by THE RELO CONNECT LIMITED in writing.
3.7 THE RELO CONNECT LIMITED will, at the Customer’s option, either destroy or return to the Customer all information supplied to THE RELO CONNECT LIMITED once the Services have been completed or on termination of the Contract under condition 11.1 or where THE RELO CONNECT LIMITED is unable to perform the Services in accordance with condition 3.5 or condition 10.3. THE RELO CONNECT LIMITED will maintain records of the use and disposal of the documentation for
three months after delivery of the Results to the Customer.
3.8 If the Customer wishes THE RELO CONNECT LIMITED to retain a document after completion of the Services, the storage of the documentation will be at the Customer’s own cost and risk.
4. The Services and Results
4.1 THE RELO CONNECT LIMITED will use reasonable endeavours to carry out the Services with reasonable skill and care.
4.2 THE RELO CONNECT LIMITED will endeavour to complete the Services and to deliver the Results by any Estimated Completion Date, but any such Estimated Completion Date is an estimate only, and THE RELO CONNECT LIMITED will not be liable for any delay or failure to deliver or perform in accordance with an Estimated Completion Date.
4.3 The Services are provided as relocation support and research services only and the Customer acknowledges that the Services and Results are not provided by THE RELO CONNECT LIMITED to the Customer for any other use.
4.4 THE RELO CONNECT LIMITED agrees to provide no more than one site visit but not exceeding the following:
• Accommodation Pack: 5-7 properties on behalf of the Customer. Customer will be responsible to cover travel (and lodging, if required). Any viewings beyond the 5-7 properties or that require more than one visit to the area, thus additional travel (and lodging where applicable), will incur additional charges as per clause 5.7.
- THE RELO CONNECT LIMITED is not liable for delays or rejection by estate agents, referencing bodies, or landlords.
- THE RELO CONNECT LIMITED is not liable for any refurbishments or renovations promised by estate agents or landlords. We will advise the Customer of what has been arranged in writing with the agent or landlord copied.
• Education Pack: 1-3 school visits within the same region may be requested by the Customer. Customer will be responsible to cover travel (and lodging, if required). Any school visits beyond the 1-3 schools will incur further charges as per clause 5.7.
- School visits are not always required if adequate information is provided via telephone, email or online research. Customers will be advised if a visit is recommended and the costs associated with travel (and lodging, if required).
• Employment Pack: 1-3 recruitment visits within the same region may be requested by the Customer. Customer will be responsible to cover travel (and lodging, if required). Any recruitment visits beyond the 1-3 visits will incur additional charges as per clause 5.7.
- Recruitment visits are not always required if adequate information is provided via telephone, email or online research. Customers will be advised if a visit is recommended and the costs associated with travel (and lodging, if required).
• Healthcare Pack: 1-3 health-related visits within the same region may be requested by the Customer. Customer will be responsible to cover travel (and lodging, if required). Any health-related visits beyond the 1-3 visits will incur additional charges as per clause 5.7.
- Health-related visits are not always required if adequate information is provided via telephone, email or online research. Customers will be advised if a visit is recommended and the costs associated with travel (and lodging, if required).
• Immigration Pack: Typically, there is no visits required for immigration purposes but Customers may request. All visits will incur additional charges as per clause 5.7.
• Student Support Pack: Pack includes an initial visit to the school. Customers will be responsible for travel (and lodging, if required). Any additional visits will incur further charges as per clause 5.7.
• Work initiated by customers with inclusive packs will adhere to the pack details listed in 4.3.
4.4 Any delay by the Customer in providing details and documentation, or in complying with clause 3.2, or in paying any of the Fees to THE RELO CONNECT LIMITED, or in confirming next steps to complete a task, visit, pack or package will give THE RELO CONNECT LIMITED the right delay performance of the Services by a reasonable amount of time, taking into account the delay by the Customer and the availability of THE RELO CONNECT LIMITED’s consultants and facilities. In some
circumstances (if there is significant delay or major interruption), THE RELO CONNECT LIMITED reserves the right to decline Customer’s request to complete a task.
4.5 Customer is responsible for expenses, such as travel and lodging, exceeding the allocated allowance during site visits, property visits, school visits and any other visit to region of research initiated by the Customer or as part of a purchased pack (package) or service. Payment is required at least 7 days prior to visit.
4.6 Once the Services have been completed, THE RELO CONNECT LIMITED will deliver the Results to the Customer via portal, email and/or Follow-up Consultation.
5.1 The Customer will pay the Fees. Unless otherwise agreed in writing, payment of all invoices will be made by the Customer to THE RELO CONNECT LIMITED in full in Pounds Sterling, BMD or USD as invoiced, no later than thirty (30) days from the date of an invoice. Payments made after 30 days, without an agreement with Finance team, will incur a late fee.
5.2 In the event of late payment by the Customer, THE RELO CONNECT LIMITED will be entitled, without limiting any other rights and remedies it may have:
- 5.2.1 suspend the Services and/or cancel any of its outstanding obligations under the Contract;
- 5.2.2 levy a service charge to cover administrative and other associated costs in relation to overdue accounts at the rate of 3% per month on unpaid invoice; and
- 5.2.3 to charge interest on any outstanding amount at the rate of 8% above the base rate as per the Late Payment of Commercial Debts (Interest) Act 1998 from the due date until the outstanding amount is paid in full.
5.3 All prices are exclusive of VAT unless otherwise stated. An administrative fee of 5.99% will be added to all invoices. Customer will pay any and all tax duties and other government charges payable in respect of the Services in accordance with UK legislation in force at the tax point and all other taxes and duties payable in connection with the supply of the Services to the Customer and its export and import into any territory.
5.4 The Customer will have no right to set off any amounts owing to it by THE RELO CONNECT LIMITED against unpaid invoices due to THE RELO CONNECT LIMITED.
5.5 THE RELO CONNECT LIMITED shall have the right for reasonable cause to withdraw or refuse credit facilities or to require from the Customer payment on or before delivery or security for payment and to withhold delivery until such requirement is complied with.
5.6 Any claim or query by the Customer in respect of the invoiced price of the Services must be notified to THE RELO CONNECT LIMITED by the Customer within the period referred to in condition 5.1.
5.7 Additional costs for visits and other Services on behalf of Customer are the responsibility of the Customer. New work will commence once payment has been received.
6. Intellectual Property Rights
6.1 Nothing in these Conditions grants the Customer any licence to or any other rights under any Intellectual Property Rights of or used by THE RELO CONNECT LIMITED existing at the date of the Contract other than those rights specifically set out in this clause 6.
6.2 The Intellectual Property Rights in the Results will be the property of the Customer and THE RELO CONNECT LIMITED. At the request and cost of the Customer, THE RELO CONNECT LIMITED will execute documents and take all necessary actions to assign to the Customer the Intellectual Property Rights in the Results.
6.3 Subject to Condition 6.2, the Customer will have no interest in any Intellectual Property Rights of or used by THE RELO CONNECT LIMITED relating to methods of analysing details, methods of travel and accommodation for Service, data analysis and reporting tools. This also applies after termination of Service.
6.4 THE RELO CONNECT LIMITED grants the Customer access to a portal solely for the purpose of accessing and using the Results, and only to the extent that such use is necessary for the Customer to access and use the Results provided that:
- 6.4.1 the Customer will not allow anyone to use the portal and will not divulge information about THE RELO CONNECT LIMITED on the portal to any third party.
- 6.4.2 the Customer may not distribute any of the portal to any third party, or share its use with any third party (whether on a commercial basis, free of charge or otherwise), and Customer may not sub-assign the use of the portal;
- 6.4.3 the Customer may not use the portal on behalf of, or for the benefit of, anyone else; and
- 6.4.4 the Customer may not modify, adapt, reverse engineer, decompile or disassemble the whole or any part of the portal for any purpose except for the purposes expressly permitted by and in accordance with section 50 of the Copyright, Design and Patents Act 1988 or any other directly applicable law.
7. Warranties and Indemnities
7.1 The Customer warrants that:
- 7.1.1 it has obtained ethical consents in respect of the information necessary to allow the Customer to submit the details and documentation to THE RELO CONNECT LIMITED and for THE RELO CONNECT LIMITED to comply with its obligations under the Contract;
- 7.1.2 that THE RELO CONNECT LIMITED’s possession or use of the information to provide the Services or its holding of the Results in accordance with the Contract complies with all applicable laws and regulations and will not infringe the Intellectual Property Rights of any third party; and
- 7.1.3 it has provided THE RELO CONNECT LIMITED with all necessary information concerning the safe handling and storage of the documentation.
7.2 The Customer will indemnify THE RELO CONNECT LIMITED and THE RELO CONNECT LIMITED’s Affiliates from and against any and all actions, claims, damages, losses and expenses (including, without limitation, legal and other costs and expenses) incurred by THE RELO CONNECT LIMITED and THE RELO CONNECT LIMITED Affiliates for any reason other than negligence by THE RELO CONNECT LIMITED, or as a result of or in connection with the Customer’s breach of the warranty set out in clause 7.1.
7.3 The Customer warrants that it has not been induced to enter into the Contract by any representation or by any warranty (whether oral, or in writing, or in any other form) except those expressly made part of the Contract. The Customer waives all claims for breach of any warranty and all claims for any misrepresentation, (negligent or of any other kind, unless made by THE RELO CONNECT LIMITED fraudulently) which is not specifically set out in the Contract as a warranty.
7.4 The Customer acknowledges and agrees that the Services are research and coordination services and accordingly specific results or outcomes are not guaranteed or warranted.
7.5 The Results are supplied without any express or implied warranties, conditions or representations and all warranties, conditions, terms, undertakings and obligations on the part of THE RELO CONNECT LIMITED implied by statute, common law, custom, trade usage, course of dealing or in any other way are, to the extent permitted by law, excluded.
7.6 THE RELO CONNECT LIMITED makes no representations and gives no warranty that the use of the Results or the exercise of any other rights licensed under this Agreement will not infringe any Intellectual Property Rights or other rights of any third party.
8. Limitation of Liability
8.1 Nothing in these Conditions limits THE RELO CONNECT LIMITED’s liability for fraud, or death, or personal injury arising as a result of THE RELO CONNECT LIMITED’s negligence or any other liability which may not, by law, be excluded.
8.2 Subject to clause 8.1, the maximum liability of THE RELO CONNECT LIMITED under or in connection with the Services whether caused by the negligence of THE RELO CONNECT LIMITED, its servants, agents, sub-contractors or otherwise will not exceed the amounts which have been paid or which have become payable by the Customer. In the event of an error by UK RELO CONNECT LIMITED in providing the Services which renders the Results unusable by the Customer, the
Customer’s only remedy will be either:
- 8.2.1 the return of the amounts which have been paid to THE RELO CONNECT LIMITED by the Customer under the Contract; or
- 8.2.2 to require THE RELO CONNECT LIMITED to repeat the whole or part of the Services at THE RELO CONNECT LIMITED’s own cost.
8.3 Subject to clause 8.1, the Customer accepts the risk of using the Results and THE RELO CONNECT LIMITED will have no responsibility or liability for any use which may be made of the Results by the Customer or any other person or for any loss arising from that use, whether caused by the negligence of THE RELO CONNECT LIMITED, its servants, agents, sub-contractors or otherwise.
8.4 Subject to clause 8.1, THE RELO CONNECT LIMITED will not be liable to the Customer for any of the following: loss of profit, loss of revenue, loss of savings, loss of opportunity, loss of business and loss of goodwill (in each case whether direct or indirect) or for any indirect loss, damage, costs, expenses and other claims (whether caused by the negligence of THE RELO CONNECT LIMITED, its servants, agents sub-contractors or otherwise) which arise out of or in connection with the Services or the Contract.
9. Confidentiality and Data Protection
9.1 Subject to the remaining provisions of this Condition 9, neither party will use (except for exercising its rights and performing its obligations under the Contract), will keep confidential and not divulge to any third party any and all confidential information of the other party (whether oral, written or recorded or disclosed in any other form including via social media, and whether disclosed on, before or after the date of the Contract) concerning any of the following: the business, affairs,
plans, technology, know-how, products and services of the other party and, in particular, any samples, information and material disclosed to them by the other party for purposes of the Contract without the other party’s prior written consent.
9.2 For the purposes of this Condition 9, the Results are confidential information of the Customer disclosed to THE RELO CONNECT LIMITED. THE RELO CONNECT LIMITED will keep confidential and not divulge to any third party the Results but for marketing purposes may publish generic information derived from the Results without the prior written consent of the Customer.
9.3 The restriction contained in Condition 9.1 will not apply to any information which:
- 9.3.1 was already in the receiving party’s possession or at its free disposal before its disclosure by the disclosing party;
- 9.3.2 is disclosed after the date of the Contract to the receiving party without any obligations of confidence by a third party who has not derived it directly or indirectly from the disclosing party;
- 9.3.3 is or becomes generally known anywhere in the world through no act or default on the part of the receiving party; or
- 9.3.4 is independently developed or discovered by the receiving party’s personnel without use of or reliance upon information provided by the disclosing party.
9.4 Nothing in this Condition 9 will prevent:
- 9.4.1 THE RELO CONNECT LIMITED from disclosing in confidence to any THE RELO CONNECT LIMITED Affiliate any confidential information disclosed to it by the Customer and the Results in order to meet THE RELO CONNECT LIMITED’s obligations under the Contract; or
- 9.4.2 either party from making any disclosure required by law, or by the order of any court of competent jurisdiction or any regulatory authority.
9.5 If THE RELO CONNECT LIMITED processes any Personal Data on the Customer’s behalf when providing the Services, the parties intend that the Customer will be the Data Controller and THE RELO CONNECT LIMITED will be a Data Processor in relation to those Personal Data and agree that:
- 9.5.1 the Customer will ensure that it is entitled to transfer those Personal Data to THE RELO CONNECT LIMITED so that THE RELO CONNECT LIMITED may lawfully use, process and transfer those Personal Data in accordance with the Contract on the Customer's behalf;
- 9.5.2 the Customer will ensure that all Data Subjects have been informed of, and have given their consent to, such use, processing, and transfer as required by the Data Protection Act 2018;
- 9.5.3 THE RELO CONNECT LIMITED will process those Personal Data only in accordance with the Contract and any lawful and reasonable instructions given by the Customer from time to time; and
- 9.5.4 THE RELO CONNECT LIMITED will take appropriate technical and organisational measures against unauthorised or unlawful processing of those Personal Data or their accidental loss, destruction or damage, having regard to the state of technological development, the cost of implementing any measures, the harm which might result from such unauthorised or unlawful processing or accidental loss, destruction or damage, and the nature of the data to be protected.
10. Force Majeure
10.1 THE RELO CONNECT LIMITED will not be liable for any failure to fulfil the Contract or any term or condition of the Contract if fulfilment has been delayed, hindered or prevented by circumstances beyond its reasonable control including but not limited to fire, explosion, flood, tempest, unusually adverse weather conditions, failure or shortage of power supplies, fault or failure of plant or machinery, war, hostilities, riot, acts of terrorism, strikes, lock-outs or other industrial action or trade dispute (“a Force Majeure Event”).
10.2 THE RELO CONNECT LIMITED will promptly notify the Customer if a Force Majeure Event arises and during the period in which THE RELO CONNECT LIMITED is prevented from performing the Contract the Customer will be entitled after giving THE RELO CONNECT LIMITED written notice of its intention to do so to purchase products elsewhere at its own cost and risk and THE RELO CONNECT LIMITED shall not be obliged to make up deficiencies which arise as a result.
10.3 If a Force Majeure Event exceeds one month THE RELO CONNECT LIMITED may cancel the Contract without liability.
11.1 Either party may terminate the Contract immediately by written notice to the other if the other party:
- 11.1.1 commits any material breach of any of the provisions of this Agreement and, in the case of a breach capable of remedy, fails to remedy that breach within 30 days after receipt of a written notice giving particulars of the breach and requiring it to be remedied;
- 11.1.2 has a receiver, administrative receiver or administrator appointed over all or any of its assets or undertaking or, except for the purposes of a solvent amalgamation or reconstruction, enters into liquidation, enters into any composition or arrangement with or for the benefit of its creditors or enters into any similar or analogous arrangement existing under the law of any country or ceases to carry on business.
11.2 The termination of the Contract, by either party in accordance with this clause 11 will be without prejudice to any other rights or remedies of that party accrued prior to termination.
11.3 On termination of the Contract for any reason the Customer will immediately pay to THE RELO CONNECT LIMITED any Fees or other amounts due under the Contract.
11.4 Any requests for refund will be at the discretion of the THE RELO CONNECT LIMITED executive board and only considered if THE RELO CONNECT LIMITED have been proven negligent.
11.4 Clauses 1, 3.7, 4.4, 5.4, 6.2, 6.3, 7, 8, 9, 11.2, 11.3, 11.4 and 12 will survive the expiry or termination of this Agreement and will continue indefinitely.
12.1 No Partnership etc. - Nothing in these Conditions creates, implies or evidences any partnership or joint venture between THE RELO CONNECT LIMITED and the Customer, or the relationship between them of principal and agent.
12.2 Third Party Rights - No third party is entitled to the benefit of this Agreement under the Contracts (Rights of Third Parties) Act 1999 or otherwise.
12.3 Assignment and Subcontracting - The Customer may not assign or otherwise deal with the Contract or any part of it without obtaining the prior written consent of THE RELO CONNECT LIMITED. THE RELO CONNECT LIMITED may perform any of its obligations or exercise any of its rights under the Contract by itself or through a THE RELO CONNECT LIMITED Affiliate, provided that any act or omission of any THE RELO CONNECT LIMITED Affiliate shall be deemed to be the act or omission of THE RELO CONNECT LIMITED. THE RELO CONNECT LIMITED may also assign or transfer the Contract or any part of it to any other person.
12.4 Severability - If any provision of these Conditions is held by any competent authority to be invalid or unenforceable in whole or part the validity of the other provisions of these Conditions and the remainder of the provision in question shall not be affected.
12.5 Notices - Any notice permitted or required under the Contract will be in writing and will be sent to the contact address, Customer portal, or e-mail address of the other party set out in the Project Proposal or any other address or e-mail address which that party may designate by notice given to the other party in accordance with this condition 12. Any notice may be delivered personally, or by first class pre-paid letter or by e-mail and will be deemed to have been served: if by hand, when delivered; if by first class post, 48 hours after posting; and if by e-mail or portal, on that e-mail being accessible by the intended recipient (and visible date of opened message, if applicable).
12.6 Waiver - No waiver or delay by THE RELO CONNECT LIMITED in enforcing its rights will prejudice or restrict those rights and no waiver of any right will operate as a waiver of any later right or breach.
12.7 Communication - Customers are expected to communicate professionally at all times. THE RELO CONNECT LIMITED and affiliates will not accept aggressive, threatening, or unreasonable behaviour via phone, email, social media or in-person, and such acts may result in immediate termination of the contract.
12.8 Governing Law and Jurisdiction - The Contract shall be governed and construed in accordance with the laws of England and Wales. The English Courts will have exclusive jurisdiction to deal with any dispute which may arise out of or in connection with the Contract.
For a summary of this policy, see GDPR and Your Privacy section of this page.
THE RELO Connect Limited uses third party database technology under license. Client details displayed on the THE RELO Connect Limited system are processed using this technology.
The following terms and conditions shall govern the use of your data via this website and the services provided by THE RELO Connect Limited ("RELO Connect") and are binding upon you.
What we do for you
We create an on-line record (THE RELO portal) of your interest, needs, experiences, personal information and job expectations in a highly structured format, which you may update or amend at any time. You can control access to your data by contacting us via your portal or by going to the THE RELO Connect Limited website and sending a message with your requested amendments. If you require assistance with sending an amendment request, please email email@example.com, providing your full name, date of birth and email address.
THE RELO Connect Limited and its partners endeavor to maintain and develop a project that enables you to better plan for your relocation, based on your needs, interests, skills and circumstances. You may access the research we do on your behalf by referring to the reports at the end of each piece of work, and you can request a follow up consultation at any time via your portal or company website patents and other intellectual property rights which may exist in the THE RELO Connect Limited system are the property of THE RELO Connect Limited and/or its partners and may not be reproduced, or used without the express written permission of the board.
You may update or amend the information contained in your THE RELO profile at any time. You may express concerns about the use of your THE RELO profile for the purpose of planning your relocation. Should you wish to communicate with The RELO Connect Limited, you may send a message via your portal, e-mail or telephone during office hours.
THE RELO Connect Limited does not guarantee that you will find a property, work, a specific school or healthcare provider through the use of this service. Nor does it ensure the nature, validity or conditions of any vacancy and they are not responsible for the use of your information by officials, administrators, recruiters or employers. THE RELO Connect Limited and its partners do not guarantee the availability of your requests and cannot be held liable for corruption of your information on the system or for loss resulting from any inaccurate or misleading information which you provided directly by third parties or you, internet sources, or your use otherwise of the system. THE RELO Connect Limited does not warrant any of the information or services provided by it or any partners. Neither THE
RELO Connect Limited nor its partners warrant the completeness, accuracy or reliability of third parties or the system and they are not liable for any loss resulting from use of the system.
You agree to indemnify and hold harmless THE RELO Connect Limited and its partners from any liabilities, claims or demands resulting from your use of this system. THE RELO Connect Limited and its partners do not warrant any information provided as a result of these services and you should read the reports thoroughly and request a follow up consultation via the business website or your RELO Connect portal before placing any reliance on the information.
THE RELO Connect Limited is committed to equality of opportunity and to non-discrimination on the grounds of colour, creed, disability, marital status, race or sex. Certain information you provide may be combined and aggregated with other candidates' information for the purpose of providing industry intelligence without revealing any personally identifiable details. English Law shall govern this agreement and any disputes arising from the use of these services. The courts of England shall have exclusive jurisdiction. THE RELO Connect Limited processes your personal information on behalf of its clients (the data controllers) using technology platforms under license. Although THE RELO Connect Limited may engage sub-contractors to assist in managing your information, you can control and restrict the
access to your information via the RELO Connect on-line portal. THE RELO Connect Limited and their partners comply with the Data Protection Act 2018 and EU GDPR and have put in place policies and procedures to ensure that your privacy is protected.
Connect Limited may make your personal data available to other entities or their affiliates or listed third parties for processing purposes.
Your CV and other personal details may become available to estate agents, school administrators, recruitment agencies or other RELO Connect compatible companies as a result of your interest in those other company's services, for example, submitting a CV.
Your RELO Connect information may be transferred outside of the European Economic Area (the "EEA"). Any transfers of your TalentSpa information outside of the EEA will be made in accordance with the Data Protection Act 2018. You can control access to your data by going to your portal and sending a message. If you require support to access your portal, send a message from the THE RELO website or please email: providing your full name, date of birth and you email address.
You shall not use this or any other THE RELO Connect service to distribute defamatory, obscene or hateful material, nor shall you attempt to violate the security of the website. You shall ensure that you have received any appropriate permission when disclosing information confidential to other persons and you shall respect all duties of confidentiality imposed on you by common law or contract when using the information which you access via the THE RELO Connect Limited or RELO Connect third parties.
THE RELO Connect Limited has the right to refuse access to the a service. All trademarks, copyright, patents and other intellectual property rights which may exist in THE RELO Connect Limited business are the property of THE RELO Connect Limited and its partners and may not be reproduced, or used without the express written permission of THE RELO Connect Limited and its partners.
You may access THE RELO Connect Limited portal and use information contained therein as agreed with the third party who has granted you access to their RELO Connect portal and in accordance with these terms. Should you wish to communicate with THE RELO Connect Limited you may e-mail or send a message via your portal or the business website.
THE RELO Connect Limited does not guarantee the accuracy or reliability of any information which is contained within the reports or portal that was provided by trusted third parties. THE RELO Connect Limited are not responsible for any use of this information by you or third parties to whom it is disclosed and they are not liable for any loss resulting from use of the research. THE RELO Connect Limited and its partners do not guarantee the availability of the system and cannot be held liable for corruption of information on the system or for loss resulting from any inaccurate or misleading information. THE RELO Connect Limited does not warrant any of the information or services provided by it or any partners. Neither THE RELO Connect Limited nor its partners warrant the completeness, accuracy or reliability of the research.
You agree to indemnify and hold harmless THE RELO Connect Limited and its partners from any liabilities, claims or demands resulting from your use of this system. THE RELO Connect Limited and its partners do not warrant any information provided as a result of these services and you should read the report and seek a follow up consultation before placing any reliance on the information.
THE RELO Connect Limited is committed to equality of opportunity and to non-discrimination on the grounds of color, creed, disability, marital status, race or sex. English Law shall govern this agreement and any disputes arising from the use of these services. The courts of England shall have exclusive jurisdiction.
All Cookies used by and on Our Sites are used in accordance with current Cookie Law.
Before Cookies are placed on your computer or device, you will be shown a pop-up requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Sites may not function fully or as intended.
Certain features of Our Sites depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Sites may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
The first party Cookies may be placed on your computer or device.
Our Sites use analytics services. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Sites are used. This, in turn, enables Us to improve Our Sites and the products and services offered through them. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Sites, it does enable Us to continually improve Our Sites, making it a better and more useful experience for you.
The analytics service(s) used by Our Sites use(s) Cookies to gather the required information.
Our Sites use the following Cookies:
Stores the user's cookie consent state for the current domain
In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Sites more quickly and efficiently including, but not limited to, login and personalization settings.
It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
What is GDPR?
The General Data Protection Regulation (GDPR) is the biggest change in data protection laws for 20 years, and when it comes into effect on May 25th, 2018. The purpose is to give European citizens more control over their personal data. Its impact also affects people outside of the EU who conduct business with EU-based businesses.
It is a new set of rules governing the privacy and security of personal data laid down by the European Commission. It is a new single data protection act, introducing major changes to all of Europe’s privacy laws and replaces the Data Protection Directive 2018.
Under the General Data Protection Regulation, you have the right to request a record of all your personal data that is held by the company (this is called a Data Subject Access Request), other rights include the:
- Right to be informed – about the collection and use of your data § Right of access – to your personal data and supplementary information
- Right to rectification – the GDPR give you the right to have personal data rectified if it is inaccurate or incomplete
- Right to erasure – to enable you to request the deletion or removal of personal data where there is no legal or compelling reason for its continued processing
- Right to restrict processing – you have the right to block or suppress processing of your personal data where there is no legal or compelling reason for its continued processing
- Right to data portability – this allows you to obtain and re-use your personal data for your own purposes across different services
- Right to object – to processing on legitimate interests or the performance of a task in the public interest, direct marketing, processing for purposes of scientific/historical research and statistics
- Rights related to automated decision making including profiling – solely by automated means and without human involvement (I.e. marketing)
If you would wish to make a Data Subject Access Request, contact The RELO Connect Team Administrator by telephone 02031891369 or by post to The RELO Connect Limited, Unit 22, 22 Cariocca Business Park, 2 Sawley Road, Manchester, M40 8BB. For further information about the GDPR, visit the ICO website.
The RELO Connect Limited is working towards ISO27001 accreditation and is committed to protecting your personal information. UK RELO takes seriously our obligations with regards to the EU General Data Protection Regulation (GDPR) and the Data Protection Act 2018.
Contact for Privacy Concerns
The RELO Connect Limited may be the Data Controller or Processor for any information you supply to us. The company registration number is listed on our website and we are registered in England and Wales.
The RELO Connect Limited
22 Cariocca Business Park
2 Sawley Road
Manchester, M40 8BB
Purpose of collecting your data and what we use it for
The RELO Connect Limited may receive or collect your personal data for the purposes of providing our services. This data will include but not limited to your name and contact details, home and email address, DOB, NI number, details included in your CV, transcripts, Heath records or passport. Client working with The RELO Connect Limited will be required to provide more detailed personal information and data in line with specific requirements. To evidence your consent for UK RELO to use your personal information we will store your IP address and some basic registration information for our internal logs at the point of consent.
Your data will be held and utilised for the following purposes;
To provide our services to you
To assess your needs, interests, skills and experience in order to conduct research, advocate or negotiate or your behalf or to process your information. We may email information about things we believe may be of interest to you or your family.
To contact you via email sms or phone about information or correspondence we may have for you.
To enable you to submit your CV for specific roles or for general applications
To send your information to third party partners for potential opportunities or support for interests or needs, having received your consent to do so.
To support you in the planning of your relocation.
To carry out our obligations arising from contracts entered into between you and us. Internal record keeping To fulfil contractual obligations with our Clients.
Third parties: Your data is not passed on to any third parties for the purposes of marketing. The RELO Connect Limited do however utilise third parties to provide our email and web hosting and also to manage our accounts, and portal and SMS notification service. If you are engaged to provide your services via The RELO Connect Limited there may be a requirement to share your data with relevant third party bodies that meet your needs and who supply services such as clearance checks, criminal record checks, reference checks, qualification checks and if this is required you will be informed to obtain your further agreement. Any third parties used comply with similar undertakings of privacy and confidentiality.
We may also release your personal information to regulatory or law enforcement agencies if required by law to do so.
Automated individual decision-making: Your portal contents and your form details will be analysed and your research will be prioritised based on the overall arrival dates and requirements of our client base. Failing to provide timely decisions and accurate information, it may affect our ability to process your application.
Where is your information held?
We store your information in a portal that is industry acknowledged in a secure hosting environment and operates within a quality management system.
How long do we keep your information for?
We will only retain your data as long as there is a statutory or legal requirement to do so or in order that we are able to provide a service to you. This will usually require us to retain your personal data for a set period of time after any business relationship has ended for accounts and records purposes.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place security measures and managerial procedures to safeguard and hold secure the information we hold.
Your rights to your information
You can withdraw your consent to the use of your personal information at any time. This will affect the services that we are able to supply to you. For more information on your rights you may visit the ICO website www.ico.org.uk
Providing there is no legal exemption then you are entitled to the following;
Request a copy of your personal information
Request to erase your personal data
Place restrictions on our processing your data
Correct any data inaccuracies
To request details of personal information which we hold about you please submit your request in writing via your portal or The RELO Connect Limited website, or the postal address previously stated above.